January is the busiest month of the payroll calendar, which means employees’ routine inquiries get pushed to the side (a chatbot might be useful). The queries you can’t postpone relate to employees’ W-2s. You can nip employees’ W-2 inquiries in the bud by emphasizing the following to them in a memo,

There’s more to the W-2 process than the mechanics of completing and filing employees’ W-2s with the Social Security Administration. So this month there’s a little less mechanical analysis and a little more practical insight on what you need to know before the Feb. 2 filing date.